Privacy Policy

We collect information in three ways.

Information you give us:

• Name, phone number, email (when you submit the contact form)
• Suburb, service requested, urgency, message details (contact form fields)
• Any other information you provide when you contact us by phone

Information collected automatically:

• Cookies and usage data (page views, time on page, scroll depth)
• Device information (browser, operating system, IP address, screen resolution)
• Approximate location based on IP address

Information from third parties:

• Call metadata from our call-tracking provider when you call the tracking number listed on this site
• Conversion data from Google Ads or other ad platforms if you arrived via a paid ad

We use the data we collect for specific, practical purposes.

• To respond to your contact form submission or phone call
• To book and complete electrical work for your property
• To provide lifetime labour warranty service or follow-up if you become a customer
• To improve the website and understand which pages convert visitors (via Google Analytics)
• To attribute marketing channels (via call tracking and Google Tag Manager)
• To comply with legal obligations (tax records, licence reporting, etc.)

We only share data with the following third parties, each involved in running the website or the business:

• Cloudflare: hosts the website and protects it from malicious traffic. Processing occurs in the United States, with global edge presence.
• Google Analytics 4 and Google Tag Manager: analyse how the website is used. Processing occurs in the United States.
• WildJar: tracks which marketing channel a phone call came from. Processing occurs in Australia.
• Our lead-management system: receives contact form submissions, per the business's chosen lead system.

Each provider's own privacy policy governs how they handle data on our behalf: Cloudflare, Google, WildJar.

Cookies are small files stored on your device that help websites function and understand how they are used. This site uses cookies for analytics and tag management. You can disable cookies in your browser settings at any time, though some website features may not work as intended if you do. Most browsers include instructions for managing or disabling cookies in their help or settings menu.

We keep data only as long as needed for the purposes above, or as required by law.

• Contact form submissions: retained for 7 years (matches Australian business record-keeping obligations)
• Customer records (booked work): retained for 7 years
• Analytics data: retained per Google Analytics defaults (currently 14 months)
• Call recordings (if any): retained for 12 months unless required for an ongoing dispute

Under the Australian Privacy Principles, you have the following rights.

• Access: you have the right to ask what personal data we hold about you
• Correction: you can ask us to correct inaccurate or out-of-date data
• Deletion: you can ask us to delete your data, subject to legal record-keeping requirements
• Complaints: you can complain to us first; if unresolved, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

We take reasonable measures to protect your data, including HTTPS encryption, secured infrastructure via Cloudflare, and access controls on our lead-management system. No method of transmission or storage is completely secure, but we work to keep your data protected to a reasonable industry standard.

This website is not directed at children under 16, and we do not knowingly collect data from children. If a parent or guardian believes their child has submitted data through this site, please contact us so we can remove it.

We may update this Privacy Policy from time to time. Updates will be reflected on this page with a new "last updated" date. Continued use of this website after an update constitutes acceptance of the updated policy.

• Business: Electrician Bonnells Bay
• Operating under: Fully licensed and insured, Lic #451348C
• Phone: (02) 4072 9996
• Website: electricianbonnellsbay.com.au

For any questions about this Privacy Policy, call us on (02) 4072 9996.